Victim Service Outcome Measurement Tool – Intro and Testing

Join RTI, the Center for Victim Research, and other partners for a virtual meeting to learn about a new tool to measure victim service outcomes and the chance to try it out this fall. This tool, called iMPRoVE—Measuring Provider Responses to
Victimization Experiences—can help all types of victim service providers collect information on service outcomes and quality from those they serve. This meeting will focus on the value of the tool, how it works, and the importance and benefits of participating in the pilot test.

What is iMPRoVE?
iMPRoVE is an online tool that programs can use to survey victims and survivors to learn about the outcomes of the services and the quality of services provided. iMPRoVE uses a set of preprogrammed surveys that providers can customize through the addition of other optional measures. Language options currently include English, Spanish, Mandarin, and Vietnamese. The surveys can be taken via computer, smartphone, or tablet.

How will iMPRoVE help my program?
The iMPRoVE tool captures your data and displays it on an easy–to–use dashboard that lets you see how people are benefiting from your services and how they felt about your services. You can view responses by demographics such as age, gender, race, or victimization type, which can show important differences in responses. You can use the information for program planning, staff training, outreach, or other purposes.

Why should my program consider being a tester?
Participating in this three–month test will give you an opportunity to be actively involved in ensuring that iMPRoVE is a good match for your services, see what types of insights it can produce, and provide feedback to the team about additional features would make it even more useful.

When is the pilot testing?
Pilot testing will take place from October 1, 2022 through December 31, 2022, with orientation training in September and early October.

REGISTER