Evaluating a National Victim Hotline: How We Did It and What We Learned

Join CVR for this informative session for researchers and service providers.

Since 2020, the Urban Institute has partnered with the National Center for Victims of Crime (NCVC) to evaluate their VictimConnect Resource Center, beginning with a formative evaluation and now concluding with an implementation and outcome evaluation. VictimConnect provides relevant referrals, information, and emotional support through anonymous calls, chats, and texts as the only national helpline serving victims of all crimes. In this webinar, participants will learn about the VictimConnect model, the researcher/practitioner partnership, and the evaluation methods, including a longitudinal survey of visitors. The presenters will then share key results from the study and how NCVC and other providers can apply those findings.

Learning objectives

• • Explore methods, challenges, and successes for evaluating a victim hotline using trauma-informed approaches and rigorous, mixed-method designs.
  • Learn how effective VictimConnect’s model, operations, and services are at meeting the needs of victims.
  • Discuss opportunities to apply lessons learned from the researcher/practitioner partnership and evaluation results in hotline operations and future evaluations.

Presenters:

Malore Dusenbery, MS

John Kemp, Deputy Director, Center for Victims and Survivor Services, NCVC

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