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Annotated Bibliography: Online and Technology-Facilitated Victim Services

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Victim service providers have been using technologies like automatic notification systems, online education, and chat to assist victims and increase organizations’ efficiency. The COVID-19 pandemic and subsequent stay-at-home orders compounded the need to implement more virtual options to maintain services during disasters and to reach more victims. This annotated bibliography collects research and evaluations of technology-facilitated services for victims. Topics include using technology to provide information about violence and abuse, raise awareness of services, increase screening and assessments, provide virtual counseling and safety planning, sustain communication with existing clients, and increase collaboration between service providers. Research focused on 2015-2020 and mostly from the United States, though one evaluation from a virtual victim services program in Switzerland is included. This is not a comprehensive scan of all literature.

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  • Technology: online, virtual, internet, app, website, database, teleconference, video
    conference, software, chat
  • Victim Services: victim assistance, safety planning, crisis counseling, peer support, mental health services

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