Measuring Victim Service Outcomes with iMPRoVE

Join CVR staff and colleagues to learn about the free iMPRoVE tool for measuring victim service outcomes. iMPRoVE (Measuring Provider Responses to Victimization Experiences), made available for all victim and survivor-serving organizations through funding from the Office for Victims of Crime, is designed to help providers gather crucial feedback about the outcomes and quality of the services.

iMPRoVE simplifies data collection, enabling victims and survivors to anonymously share their experiences about the services they received and how those services affected their lives and well-being. This valuable feedback can then be tracked over time and benchmarked against the results of other, similar programs to help providers enhance their program design, improve service delivery, build staff morale, and demonstrate the effectiveness of services. These data are also being used to design training, build community partnerships and even strengthen requests for additional funding.

This introductory webinar is offered July 9 and 17.

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