Formative Evaluation of VictimConnect: Preparing for Rigorous Evaluation of a National Resource Center

This webinar will present findings from the Urban Institute’s formative evaluation of the technology-based VictimConnect Resource Center, funded by the National Institute of Justice and conducted in collaboration with the National Center for Victims of Crime (NCVC). VictimConnect is a nationwide helpline that seeks to increase access to services and reach underserved victims of crime and their loved ones by providing information, emotional support, and referrals through softphone, chat, text, and the website. The first phase of a multiphase evaluation, this study was designed to assess VictimConnect’s readiness for evaluation, use those findings to strengthen its research capacity, and develop plans for future implementation and outcome evaluations. Urban’s researchers will highlight key study activities and lessons learned from this researcher-practitioner partnership, which are also forthcoming on Urban’s website in a full report and series of briefs. NCVC will introduce VictimConnect and share perspectives on the collaborative research experience.

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